Pedrarias e Afins, is committed to offering quality products for your complete satisfaction. We are concerned with providing the greatest amount of information about each product on our website, such as: type, size, color and cutting of the stone, type of metal used in the manufacture of the piece and total size of the piece; because we think this information is essential for you, who are purchasing parts from a distance.

According to the Consumer Defense Code, you have up to 07 (seven) consecutive days, counting from the date of receipt and confirmation of delivery by the Post Office, if the product does not meet your expectations, excluding custom-made pieces, which were reported to us by you. These products must be returned in their original packaging, as well as their identification labels.

We also inform you that returns of damaged products will not be accepted, as we are firmly committed to offering products that meet your needs and desires in perfect condition, being meticulously checked and tested before posting to the Post Office. As they are natural, we would like to remind you that natural stones have small imperfections, such as friezes, irregular sizes or even different tones.

If you receive a different product from the one chosen on our website, defect, wrong shipment, you can choose to refund or resend the correct product, if it is still part of our line stock. In the latter case, if you want to include other products and enjoy free shipping, we will be happy to do so.

Pedrarias e Afins has a period of up to 30 (thirty) days to resolve any occurrence reported by you in our Contact form or by e-mail.

Products purchased under order and, consequently, personalized, will only count, for the purposes of cancellation within a period of up to 07 (seven) calendar days, for 07 (seven) days after confirmation of payment. After this period, the product will be available in our store, as a stock item, and any possibility of exchange, return or cancellation will be rendered unfeasible.