1. Shipping can be calculated on the product page or in the shopping cart.

2. The promotion: free PAC shipping above certain values, it is not lifetime, we reserve the right to change it at any time.

3. After placing your order and approving payment, we stipulate a period of up to 5 (five) business days for our logistics and subsequent postage at the Post Office and, consequently, the term starts to count according to the type of freight chosen and the Post Office estimate.

4. After your order is shipped to the Post Office, you will receive a tracking number.

5. Pedrarias e Afins cannot be held responsible in the following cases:

• When the address indicated by the Customer is incorrect, incomplete or has been omitted, as filling in their data is their responsibility. Pay attention when filling in your data, an unfilled data, such as: a complement of your address, may compromise or make the delivery of your order unfeasible by the Post Office.

• When Correios understand that your zip code is subject to special delivery conditions by ECT, it may be necessary to pick up the order at the agency informed by Correios.

• Correios makes 03 (three) delivery attempts and, if delivery is not carried out, due to the absence of the recipient, your order will return to the Correios Logistics Center, until you present yourself and correct your data.

• If your order is returned to the sender, for the reasons described above (3.1./3.2), a new shipping fee will be charged at the current rate, regardless of whether the original order was designed for free shipping.

• You have up to 30 (thirty) days to contact us. After this period, the order will be canceled and the refund will be made.

• Upon receiving your order, open the package and check that the product is in perfect condition. If not, contact us using the Contact form and report the issue. We are committed to sending our products in perfect condition and perfectly packaged. So if your product is faulty, return it and we'll fix the problem, at no new shipping cost to you.

• Do not accept your order with signs of violation, open or damaged packaging. The acceptance of the order under these conditions, voids the Warranty of your product.

1. If the deadline estimated by the Post Office is exceeded, we will open a ticket to investigate your order.

2. We also inform you that, in the event of a postal strike, deadlines may be extended without our being responsible.

3. Products sent by Correios are insured against theft or loss. If one of these two events occurs, you may receive a new product (depending on our stock availability) or be refunded, your choice, just let us know. This process can only be carried out after the Post Office officially communicates about what happened.

 

IMPORTANT TO HIGHLIGHT: WE ARE IN A PANDEMIC AND WE ARE UNABLE TO PREDICT IF THE POST OFFICE WILL TAKE LONGER THAN EXPECTED TO DELIVER YOUR ORDER OR IF THERE IS A TOTAL STOP OF OPERATIONS DUE TO QUARANTINE. THESE FACTORS ARE NOT LIABLE FOR US TO BE RESPONSIBLE FOR DELAY OR NON-DELIVERY OF YOUR ORDER.